Citizens Charter

CITIZENS’ CHARTER

We the staff of the Office of the Principal Accountant General (A&E), West Bengal

Recognising

The right of the pensioners to receive prompt settlement of their pensionary benefits and General Provident Fund balance dues conscious of our responsibility as scrutinising and authorising authority in evidence of our commitment to provide and maintain the highest quality of service

We Resolve

• To authorise pensionary benefits and provident fund dues within two months of receipt of the cases complete in all respects.
• To address the concerned authorities, in respect of deficiencies and defects within one month; and to keep the beneficiaries informed of such action.
• To acknowledge all complaint cases within one week.
• To furnish final replies to complaints relating to retirement benefits within two months of their receipt.
• To furnish final replies to correspondence relating to discrepancies in general provident fund accounts within three months of receipt.

We Further Resolve

• To suitable disseminate knowledge and information on the procedures and processes to all ‘stake holders’

Place: Kolkata                                                                                      Ms. Madhumita Basu

Date: 01 March 2019                                                                   Principal Accountant General (A&E)

Instances of non-fulfilment of any of these resolutions may be brought to the attention of the Deputy Accountant General concerned for redressal within a month.

                  For PENSION                                                                                     For GPF

            Shri Shish Ram                                                                              Shri Rahul Kumar

Deputy Accountant General (Pension)                                        Deputy Accountant General (Fund)

          Phone: 033 2213-8121                                                                 Phone: 033 2248-7493